It seems obvious you’ve come across the following error while trying to setup SSL certificates on apache. Error code: ‘ssl_error_rx_record_too_long’ (Firefox) or ‘Internet Explorer cannot display the webpage’ (IE) Well more often than not, you have something mis-configured! (Likely the listening port: 443). What you might want to do is check that your firewall […]
Category: Troubleshooting
ERRMSG: “The page cannot be displayed” (Cannot find server or DNS error)
There are several things that can cause this vague error message. The most common reasons we have seen are as follows: A firewall or router is blocking access on your network on port 443. The private key for your certificate does not match or is not associated correctly with the certificate. The DNS entries […]
ERRMSG: After installing the SSL certificate, I get a pop-up window. What do I do?
If you get the following dialogue: Note the error stating “The name on the security certificate is invalid or does not match the name of the site”. This simply means that the URL typed in the browser window does not match the site named in the certificate. For instance, if the SSL certificate was […]
HOWTO: How do I install more than one Intermediate CA bundle file (roots) on an Apache set up?
The easiest solution is to download a combined bundle file from your SSL.com My Account portal. Once you login to your account you should click on the Orders tab.
FAQ: I cannot connect to a secured site. It always says ‘page cannot be found’. What should I do?
The mostly likely scenario is that the website is not SSL-enabled, or the SSL is not functioning properly on the website. There is nothing you can do on the client end other than notify the site’s administrator that there may be a problem with the site’s SSL.
FAQ: My SSL has been disabled for some reason. How do I enable it again?
If you are referring to when you view a site through your web browser, and your SSL session is terminated, then check to be sure that the URL you are using begins with ‘https’ as opposed to ‘http’. If the page does not show up with a ‘Page Cannot Be Displayed” error, and your […]
HOWTO: Why do I receive a pop-up box stating that some pages are secured when others are not, even though all of the pages reside underneath the domain using the SSL certificate. All of the pages are using relative links.
Be sure that all hyperlinks (ie <a href=””> and <img src=””>) are using relative links or absolute links with “https:” set as the protocol. You must be referencing some absolute links with “http:” as the protocol instead of “https:”. You can search your code for http: and find the content that is not linked […]
ERRMSG: “This page contains both secure and non-secure items.”
This is a client side message most likely caused by a reference in your HTML to a non-secured item. All references in the secure page need to point to “https://”. The easiest way to accomplish this is to use relative links instead of absolute links. Commonly overlooked items include: Images Linked stylesheets Frames, iFrames […]
INFO: What is spyware? How can I detect spyware on my computer?
Generally speaking, spyware refers to any computer program that gathers information about a person without his or her knowledge. Spyware programs can track your Internet page views, allow someone else to read your email, and even record your keyboard strokes. They are obviously cause for alarm. There are several resources to detect and remove […]
FAQ: I need to correct a Common Name on a certificate you issued. The common name is clearly not a valid URL, yet was accepted by a confused customer.
Simply log into the SSL.com client portal, click on Orders and then click the “reprocess certificate” link. When you are prompted for the new CSR, copy and paste it into the textbox, and submit it.
